Once a year Social Justice Tribunals Ontario (SJTO) provides results to the public that measure how well we are meeting our service standards. The results are published after the end of each financial year. The financial year for SJTO is a 12-month period that starts on April 1st of each year and runs until March 31st of the following year.
This report shares our results for the period from April 1, 2013 to March 31, 2014. During this period we have been able to improve our performance from last year's results, especially in the area of scheduling.
SJTO is dedicated to meeting all of our service standards. We will continue to review and assess our performance to find ways to achieve that goal.
| Service Standard PRIOR to Regulation Changes (CFSA)
April 1, 2013 - August 31, 2013 |
Service Standard AFTER Regulation Change (CFSA)
September 1, 2013 - March 31, 2014 |
|---|---|
| Scheduling Standards | Scheduling Standards |
Emergency Secure Treatment applications (Section 124) will be scheduled for a hearing within 4 calendar days 80% of the time. Semi-Annual: 100% |
Section 124 (Emergency Secure Treatment applications) hearings will be scheduled within four calendar days of receipt of the application 80% of the time. Semi-Annual: 100% |
Section 68 (Complaints against a Children's Aid Society) applications will be scheduled for a pre-hearing within 14 calendar days 80% of the time Semi-Annual: 59% |
Section 68 (Complaints against a Children's Aid Society) pre-hearing conferences will be scheduled within 40 calendar days after the application is deemed eligible 80% of the time Semi-Annual: 71%
Section 68 hearings will be scheduled within 60 calendar days after the application is deemed eligible 80% of the time Semi-Annual: 88% |
Section 61 (Removal of a Crown Ward) and 144 (Refusal to Adopt) applications will be scheduled within 20 calendar days after the application has been deemed eligible 80% of the time. Semi-Annual: 100% |
No change to Service Standard |
All other applications will be scheduled for a hearing within 20 calendar days after receipt of the application. Semi-Annual: 90% |
Section 36 (Review of a Residential Placement) hearings will be scheduled within 20 calendar days after receipt of the application 80% of the time. Semi-Annual: 100% Appeals of school board expulsion (Section 311) decisions will be scheduled within 30 calendar days of receipt of the notice of appeal 80% of the time. Semi-Annual: 100% |
| Service Standard PRIOR to Regulation Changes (CFSA)
April 1, 2013 - August 31, 2013 |
Service Standard AFTER Regulation Change (CFSA)
September 1, 2013 - March 31, 2014 |
|---|---|
| Decision Standards | Decision Standards |
Decisions for Emergency Secure Treatment applications (Section 124) will be issued at the conclusion of the hearing. Reasons for the decision will be issued within 10 calendar days 80% of the time. Semi-Annual: 100% Decisions or Orders for all other applications will be issued within 10 calendar days after the hearing has been completed 80% of the time. Semi-Annual: 9% |
Section 68 (Complaints against a Children's Aid Society) decisions or orders will be issued within 30 calendar days of the completion of the hearing 80% of the time. Semi-Annual: 73% Decisions or Orders for all other CFSA applications will be issued within 10 calendar days after the hearing has been completed 80% of the time. Semi-Annual: 50% Orders (Education Act) will be issued within 10 calendar days after the hearing has been completed 80% of the time. Semi-Annual: 100% Decisions (Education Act) will be issued within 10 calendar days after the hearing has been completed 80% of the time Semi-Annual: 0% (There was only 1 decision released) |
Review will begin by a telephone call within 24 hours of the receipt of the application 80% of the time.
Annual: 100%
Where the Board intends to hold a hearing it will advise the young person within 10 calendar days of the receipt of the application 80% of the time.
Annual: No hearings held
Recommendations will be issued within 30 calendar days of receipt of the applications 80% of the time.
Annual: 87%
The first mediation date offered to parties will be scheduled to take place within 150 calendar days from the date the parties agree to mediation 80% of the time.
Annual: 88%
The first hearing date offered to parties will be scheduled to take place within 180 calendar days from the date the application is ready to proceed to all hearings 80% of the time.
Annual: 37%
The average number of days for this standard was 194
Decisions for hearing which take three days or less will be issued within 90 calendar days 80% of the time.
Annual: 71%
The average number of days for this standard was 83
Decisions for hearings which take longer than three days will be issued within 180 calendar days 80% of the time.
Annual: 54%
The average number of days for this standard was 169
All applications, except those dealing with an above guideline increase (AGIs and A4s), will have a hearing scheduled within 25 business days 80% of the time.*
Annual: 90%
Orders for all applications, except those dealing with an above guideline increase (AGIs) and an application to vary the amount of the reduction (A4s) will be issued within 5 business days 80% of the time.*
Annual: 88%
* LTB's approved service standards are to schedule hearings within 30 calendar days and issue orders within 7 calendar days 80% of the time. As LTB's case management system reports service levels in business days, approval has been requested to revise the standard accordingly.
All applications will be scheduled for mediation or a hearing within 120 calendar days 80% of the time.
Annual: 100%*
*There was only one application which was scheduled for mediation in which the parties settled and the application was withdrawn.
Decisions will be issued within 90 calendar days 80% of the time.
Annual: There were no decisions issued
All applications will be scheduled for mediation or a hearing within 120 calendar days 80% of the time.
Annual: There were no applications filed during this time period
Decisions will be issued within 90 calendar days 80% of the time.
Annual: There were no applications filed during this time period
Appeals will be scheduled with a notice of hearing sent out no later than 30 calendar days after receipt of the appeal that sets a hearing date 180 calendar days after the notice of hearing 80% of the time.
Annual: 70%
Legislated timeframe for this standard is 60 days. The actual average number of days for this standard was 37 days after receipt of the appeal that sets a hearing date of 186 calendar days after the notice of hearing.
Decisions will be issued within 30 calendar days 80% of the time.
Annual: 71%
Legislated timeframe for this standard is 60 days. The actual average number of days for this standard was 24.